Roberts Tool & Supply Co. Selects iSolved for Superior Human Capital Management Platform, Attentive Customer Support
FOR IMMEDIATE RELEASE
Charlotte, NC – March 5, 2019
After careful consideration, Roberts Tool & Supply Co. has selected iSolved as the human capital management platform best fit to provide one-on-one customer service, according to Jan Wickert, controller at the company. Roberts Tool & Supply was not receiving adequate support from its former HR service provider, citing delayed responses and constantly changing customer service representatives as major issues. “I just felt like I was a number instead of a person,” Wickert said. Then, a friend and business colleague recommended transitioning to iSolved.
Wickert admitted she had some concerns with switching payroll companies, as this can be a long and frustrating process for some. However, when she decided to make the change to iSolved, she was pleasantly surprised. “iSolved really made it very easy for me,” Wickert said. “The implementation department was fantastic. It wasn’t nearly as bad as I thought it was going to be. I’m up and running, and it took about six weeks.”
The company is particularly benefitting from continuous online time tracking with iSolved. “Through Wi-Fi, I can look at the clock daily on my computer, which I wasn’t able to do before,” Wickert said. “Now, I can see if anyone missed a punch or if anyone was out and I was unaware of why they were out. It’s just easier to keep track of what’s going on daily rather than trying to figure it out on payroll day.”
Roberts Tool & Supply Co. is based out of Elmwood Park, New Jersey and supplies tools, service parts and accessories to its customers from a wide variety of over 50 manufacturers.
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About iSolved HCM
iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. iSolved, now with Mojo, makes it easy for teams to build connections and unleash innovation. The HCM platform manages all mission-critical functions, including payroll, HR, time & attendance, and benefits, delivered from a single application. Built-in tools and features boost engagement, collaboration, and performance. It has achieved rapid market share, with more than 5 million employees and growing. iSolved is delivered through elite, regional payroll providers who provide customers with the white-glove service they demand. This unique approach gives employers access to a cutting-edge HCM solution, while retaining the local service relationship they prefer. For more information, visit www.isolvedhcm.com.
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